Since XMLwriter's release in August 1999, we have received
thousands of emails from people telling us why
they like (even love!) XMLwriter. We have listed some of those
emails below so that customers that took the
time to email us can help save you some time and money.
We endeavor to provide our customers with the best customer service
possible. To our pleasant surprise
we receive several emails each
week praising our technical support
team and customer service. We would like to share some of these
with you so that you can feel confident
in purchasing a product with a terrific support team behind it.
If you would like to tell us what you think about XMLwriter or what
features you would like to
see included in future versions, please send us your feedback.
General User Comments
"I've recently started coming up-to-speed on XML at which time I
was introduced to your product and I wanted
to congratulate you on a job well done. I've been working with
Visual C++ for about 5 years now and using
XMLwriter was a snap. The editor and the help system are top notch.
Keep up the good work."
- RM (USA)
"Your product is great. We use XSL to format output of XML data,
and your tool makes this task very easy."
- AR (Germany)
"Just a short one to say what a great product in XMLwriter your
company has. I've been searching for some time
now for a decent XML editor of this nature. It's great pleasure to
see that a software company, such as yourselves,
have produced a clean/tidy, well documented program, unlike most
others I've seen."
- CS (S.Africa)
"Easy to learn. It takes me five minutes to be fully operational
with your products. Good online
documentation, especially the XML guide. The more I use your
product, the more I like it."
- SC (Canada)
"XMLwriter kicks ass! There really isn't anything else like it out
there. I must have looked at 10 different
products, and I thought yours stood out above them all."
- CL (USA)
"Excellent product, light weight, fast, does the job."
- AH (UK)
"Cool product, saved me countless hours already."
- CM (UK)
"First of all, this product is excellent! I have been using XMetaL
for 4 months now the functionality
you offer is at least on a par, for a fraction of the price."
- MO (Netherlands)
"I prefer XMLwriter over more complex products like XMLSpy."
- JE (USA)
"An excellent tool for end-to-end XML development."
- FS (USA)
"XMLwriter is an excellent program and has become invaluable since
i started to utilize XML/XSLT in my
own web applications."
"Praise: Excellent highlighting and very very smart tabs!"
- MM (Slovenia)
"XMLwriter makes my rainy day because it provides the most
efficient and convenient course through all the
formatting, validating, transforming, and styling issues."
- AA (Germany)
"I think your product is excellent and have recommended it to many
others. It does all the basics with a full
feature set at an affordable price."
- MS (USA)
"I have used a trial version of XMLwriter and reviewed all it has
to offer on your web site. I am used
to dealing with software development on a project level (using
Visual Studio) so I love the way XMLwriter
gives you a project, MDI, and third party tools support, debugging
and workspace windows."
- MB (USA)
"I was so impressed with XMLwriter that I bought my own personal
copy. I especially liked the fact that your
product preserves whitespace so religiously, even in the element
attributes where you legally don't have to.
Your competitors take many liberties with whitespace even when they
claim to preserve them. They fail to
realize some people may still need to see their data with a simple
editor like emacs or vi and whitespace
preservation is extremly important in keeping the data human
readable. I have also noticed a refreshing lack
of extraneous files and processor instructions generated by your
product. I you do in fact have them you must
graciously hide them from me or only have them spring into
existance when needed. Your price is right and your
timely response to my e-mail was also appreciated."
- JD (USA)
"I have used XMLwriter for over a year and LOVE it."
- BG (USA)
"Your program is beautiful! It has all of the strength of a
Microsoft developer studio product!"
- GC (USA)
"Absolutely great product. Solid as a rock."
- TH (Denmark)
"I have found that XMLwriter is a user-friendly environment in
which to author
large XML files. I like the TagBar in particular."
- DS (UK)
"I find XMLwriter a great product for "real" web development! Keep
up the good work!"
- AM (UK)
"I really have to say, you guys are the best! I tried XMLwriter
first and liked it. Since then, you wouldn't
believe all the goofy-assed XML editors, engines, whatever,
you-name-it products I've tried. And your Web
information keeps getting better and better also. Sometimes, simple
is better and less is more; I really
feel that's the case here. I voted for XMLwriter (in fact I
nominated it) in the ZD awards. The only products
which come close would be the ones by Extensibility (which I also
purchased). Their problem is that, being
written entirely in Java, screen renderings are inconsistent
(flickering and ghost images when dragging).
XMLwriter is entirely straightforward, consistent and very
- AK (USA)
"XMLwriter is still my favorite XSL XML editing software. A
State-of-art software, well done and thanks."
- JN (Egypt)
"The help for XMLwriter is top-notch. I'm just starting to get into
XML and your tool is a great help."
- JS (USA)
"Nice program....just what I needed to learn XML with. Thanks."
- RB (Australia)
"This is an excellent tool for XML. The tutorials, examples that
you have provided are excellent."
- VK (USA)
"Hey! I'm having a LOT of fun with the trial version of
- PR (USA)
"Awesome program, nice layout. Very professional graphical user
- BB (USA)
"XMLwriter is the best all round XML productivity solution we have
- SL (UK)
"I am extremely impressed with XMLwriter. It stands head and
shoulders above the competition for XML/XSL
creation and validation."
- KC (UK)
"I downloaded a copy of XMLwriter at work a couple of days ago and
I'm already impressed. I do most of my
"regular" authoring in Homesite, so I found your product very
comfortable (similar layout). I've been trying
other editors, but yours is by far the most intuitive. Your
tutorials are very well done and the interface
is easy to understand. Best of all, it does what I want it to! And
it doesn't hurt that you are priced much
lower than most of the others. Keep up the great work, looking
forward to working with XMLwriter."
- FB (USA)
"I do want to say that I really enjoy using this product. I find it
extremely easy to use and understand. In
fact I chose to re-install XMLwriter over Visual InterDev. I think
XMLwriter and maybe FrontPage 2000 will
be the only tools I'll need for web development. Keep up the good
- GM (USA)
"I think the product is easy to use and gives the user enough
freedom to do what they want. One reason I
chose XMLwriter is because it allows editing right in the source
view. This is what many people already
are used to (Homesite users)."
- MP (USA)
"I think XMLwriter could manage to become that kind of editor, many
people from the SGML-community are
waiting for. Congratulations!"
- PE (Austria)
"Your editor really blows everything else out there away!"
- AW (USA)
"A useful tool with an easy interface. I'm very happy to use it in
order to build my site on books. Each
book is in an XML files and converted in HTML with an XSL. With
XMLwriter, just a click and all files are
- FR (Luxembourg)
"I'm just emailing you guys to tell you your product rocks. I liken
it to Homesite only it handles XML better.
Better then any other product I've seen to date. Keep up the good
- JB (USA)
"I really like the general approach and the configurability.
Developing it as a shell for tools to drop
in is a great way to do it. I also like the price point for the
product. A project for whom I am consulting
(pro bono) can't afford to drop US$500 on a fancy editor like
XMetaL. XMLwriter gives them everything they
- WP (USA)
"I am so happy with your product. I cannot say enough. The think I
like the most is the on-line XML guide!
While I am writing code, I use it if I forget something."
- MM (USA)
"I really like XMLwriter. You guys have done a great job with this
product. I have been recommending it to
folks needing an XML editor capability."
- SN (USA)
"Finally I've found a very simple, easy and (in the same time)
powerful tool for my job, i.e. write XML document.
- LZ (Italy)
"In many respects, this is one of the best editors for XML, DTD,
etc. files. And I have looked at least at
- GB (USA)
"XMLwriter is wonderful. I have quite a lot of experience with
Microsoft's DevStudio for writing Windows
programs, and XMLwriter is so much like DevStudio in design that it
feels almost as if I'm using the same
environment for the web."
- SQ (USA)
"I've been evaluating XMLwriter for a few days now, and it
definitely beats any of the other editors
(especially those that are Java-based). I enjoy the ease of use,
and the ease-of-use of the interface."
- CC (USA)
"I think it is great. The interface is neat and uncluttered."
- JS (S.Africa)
"You have one of the best related price/quality product for editing
HTML & XML I've found on
the WEB. Congratulations."
- VB (France)
"Congratulations on the best XML Editor! Thank you for bundling
everything into your software, this is
far the best software in the market. Keep up the great work and I
look forward to new releases."
- LB (USA)
"I'm evaluating your tool and am very impressed so far. You've done
an outstanding job on the
- TK (USA)
"I must say I was amazed by the professional job you have done.
- DM (Greece)
"I just want to let you know that I find XMLwriter to be the best
and easiest to use XML editor I've
- DE (USA)
"This is the most useful XML validation tool I have seen so far.
Please, please, continue with future
- TK (USA)
"Continued to be impressed with the product. Keep it coming..."
- AR (USA)
"Great piece of software! I use it every day, it's stable, fast and
easy to use."
- BM (Netherlands)
I just wanted to say "well done" on your XMLwriter software...this
is a really great tool--bloody marvelous!!
I continue to LOVE XMLwriter!
- KB (USA)
"Thanks for the quick response. As always, you guys are on top of
- CN (USA)
"I must say, your support has always been of the highest standard.
Thanks very much."
- MM (S.Africa)
"Thanks. This is a thorough response. Sadly many vendors avoid
answering difficult questions."
- JD (USA)
"I would like to thank you for your support, it enhances the value
of your software."
- JB (USA)
"Thanks for the prompt and thorough analysis of the situation. You
have a nice product and, apparently,
a great support team to back it up. Much appreciated."
- BA (USA)
"Great product! I wanted to put in a good word for your
"Exterminator" staff. Their responses have been
very timely! Their explanations and instructions clear and easy to
follow. They have been very patient
with a bug that was plaguing me but was unproducible on their
system. Instead of just saying it was my
problem not theirs, they continued to research the problem. The
final fix was simply updating Microsoft's
MSXML on my system. This may not have been a big deal for them, but
it has meant a lot to me. You run
into such lousy customer service nowadays that this was a pleasant
- MW (USA)
"I just wanted to let you know that the information you provided
was very useful and gave me a much better
understanding of what happens in XML below the surface."
- JB (USA)
"thanks soooo much! your instructions were GREAT!"
- MC (USA)
"Thanks for the incredible fast reaction!"
- TH (Netherlands)
"Thank you very much for your speedy reponse to my cry for help.
Everything works fine now. Also thank
you for fixing up my XSD, it is a great help to get me started in
- DC (Australia)
"Well guys (or gals)...You did it again! Helpful and prompt
replies. Thanks a lot. :) Guess I need to
praise XMLwriter (again!)"
- AW (USA)
"Dear Tech Support. It worked perfect. Thanks for the effort and
- BF (USA)
"Many thanks for your outstanding support and *very* clear
- MR (Germany)
"That worked! I appreciate your prompt response."
- EK (USA)
Thanks for your help. It is good to have such a responsive support
system. Well done. :) MUCH better
than many others.
- AW (USA)
"Thanks for the answer. What do you mean "Thank you for your
patience in this matter."? This was the most
amazingly fast turnaround time I have ever gotten from any
company's email support!"
- PL (USA)
"Thanks for your prompt response. Very helpful."
- IS (USA)
"Thank you for your instant reply with the solution."
- BB (USA)
"Many thanks for your patience and swift response."
- SE (UK)